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Privacy Policy

My Set Hours
Effective Date: October 12, 2026
Last Updated: October 12, 2026

1. Introduction

Welcome to My Set Hours.

My Set Hours (“we,” “us,” “our,” or the “App”) is a mobile application designed to help background performers organize their work vouchers, track working hours, monitor membership milestones, maintain earnings records, and manage agent commission payments.

The App is available or intended to be available for iOS and Android devices through the Apple App Store and Google Play Store.

We are committed to protecting your privacy and handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use My Set Hours, our website, or related services.

We handle personal information in accordance with applicable privacy laws, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

By using the App, you acknowledge this Privacy Policy. Where required by law, we obtain your consent for the collection, use, or disclosure of personal information.

2. Information We Collect

We collect information that you provide directly, information generated through your use of the App, and limited information received from service providers.

A. Account Information

When you register or manage your account, we may collect:

Passwords used for email-based authentication are managed through our authentication infrastructure. We do not intentionally store passwords in readable form.

B. Voucher and Work Information

When you enter or manage vouchers, we may collect:

This information is used to organize your work history and calculate progress toward milestones.

C. Membership Progress

The App may calculate and display progress toward milestones, including:

These calculations are provided for personal tracking purposes only.

My Set Hours does not determine, guarantee, or certify eligibility for union membership or professional accreditation.

D. Cheque and Commission Information

When you use the financial tracking features, we may collect:

This information is entered by users to maintain personal financial records.

My Set Hours does not transfer commission payments to agents or provide banking, payroll, or accounting services.

E. Device and Technical Information

Depending on your device and the services used, we and our providers may process:

This information may be used to operate, secure, troubleshoot, and improve the App.

F. Subscription Information

If you purchase a subscription, we may receive:

Payments made through Apple or Google are processed by the applicable platform.

We do not directly collect full payment card details for those transactions.

3. How We Use Your Information

We use collected information to:

We do not use your personal work records to make employment decisions or determine official membership eligibility.

4. Work Records and Calculations

My Set Hours is an independent recordkeeping tool.

Users are responsible for entering accurate information and reviewing calculations.

The App may automatically calculate net working hours, voucher totals, workdays, and membership progress using its configured calculation rules.

These calculations may differ from official records maintained by employers, payroll companies, agents, or professional organizations.

My Set Hours is not affiliated with, sponsored by, or officially endorsed by any performers' union, production company, or booking agency.

5. How We Share Information

We do not sell your personal information.

We may disclose information to service providers when reasonably necessary to operate the App.

These may include:

We may also disclose information when required by law, to protect legal rights or service security, or as part of a legitimate business transaction subject to applicable safeguards.

We do not automatically provide your voucher history, earnings, or commission records to booking agents, employers, production companies, or unions.

You may choose to share exported records with third parties.

6. Apple and Google Sign-In

My Set Hours may support email and password authentication, Sign in with Apple, and Google Sign-In where enabled.

When using a third-party sign-in service, we may receive information such as:

The information received depends on the provider and the permissions you grant.

If you use Apple's Hide My Email feature, we may receive a private relay email address.

Apple and Google may independently process authentication information under their respective privacy policies.

7. Subscriptions, Free Trials, and Payments

My Set Hours may offer paid subscription plans and introductory free trials.

Subscriptions may be purchased through:

We may receive purchase verification and subscription information necessary to manage access to paid features.

Subscription prices, renewal periods, and trial terms are displayed before purchase.

Unless cancelled according to the applicable store's terms, subscriptions may automatically renew.

You can manage or cancel subscriptions through your Apple Account or Google Play subscription settings.

Deleting your My Set Hours account does not automatically cancel an active subscription.

Refund requests for purchases made through Apple or Google are handled according to the applicable platform's policies.

8. Email Reminders and Push Notifications

My Set Hours may send notifications and reminders relating to:

Notifications may be delivered through email or device push notifications.

Users may manage push notification permissions through their iOS or Android device settings.

Where supported, notification preferences may also be managed within the App.

We will obtain consent where required before sending promotional electronic communications.

9. Excel Exports and Data Sharing

My Set Hours may allow users to export work history and other supported records into Excel spreadsheets.

Exported information may include:

When you export information, you are responsible for deciding how and with whom to share the exported file.

Files saved outside the App may be subject to the privacy and security practices of the device, storage provider, or recipient.

10. Data Storage and Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

These measures may include authenticated access, secure connections, access restrictions, and security controls provided by our infrastructure providers.

My Set Hours uses third-party infrastructure, including Bubble, to operate the App and store user information.

Information may be processed or stored outside Canada, depending on the infrastructure and service providers involved.

Where information is processed in another jurisdiction, it may be subject to that jurisdiction's laws.

Although we take reasonable precautions, no electronic storage or transmission system can be guaranteed completely secure.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

When an account is deleted, we will delete or anonymize associated personal information in accordance with applicable law, subject to any information we are required or permitted to retain.

Residual information may remain temporarily in backups according to applicable retention procedures.

12. Your Privacy Rights

Depending on applicable law, you may have the right to:

To exercise these rights, contact us using the information provided in Section 18.

We may request reasonable verification of your identity before processing certain requests.

13. Account Deletion

Users may request deletion of their My Set Hours account and associated personal information.

In-app deletion: [Insert the verified path to the account deletion feature.]

Support contact: support@mysethours.com

Account deletion requests will be processed in accordance with applicable privacy laws.

Some information may be retained when legally required or reasonably necessary for security and administrative purposes.

Deleting an account does not automatically cancel subscriptions managed by Apple or Google.

14. Third-Party Services

My Set Hours may use third-party technologies and services, including:

Apple

Google

Bubble

Other Providers

We may use additional providers for email delivery, push notifications, diagnostics, or security where required to operate the App.

Third-party services may process information according to their applicable privacy policies and agreements.

We encourage users to review the privacy policies of those providers.

15. Children's Privacy

My Set Hours is intended for users aged 18 and older.

We do not knowingly collect personal information from individuals under 18.

If we discover that an account has been created by an individual under the intended minimum age, we will take appropriate steps consistent with applicable law.

16. International Users

My Set Hours is operated from Canada and is primarily designed for Canadian background performers.

If you access the App from outside Canada, your information may be processed in Canada or other jurisdictions where our service providers operate.

Applicable privacy rights and legal requirements may vary depending on your location.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

When required by law, we will provide appropriate notice and obtain additional consent.

The current policy will display its most recent update date.

18. Contact Information

For questions, privacy concerns, data access requests, or account deletion assistance, please contact:

Application: My Set Hours
Operator: [Registered Legal Business Name]
Privacy Contact: [Name or Privacy Officer]
Email: support@mysethours.com
Location: Ontario, Canada